Contact Slim Metrix Customer Service: Phone, Email and Addresses
For Slim Metrix orders, tracking and refunds, call +1 (562) 523-2626 or email [email protected] with your order ID. Website questions go to [email protected] (Mon–Fri 9:00am–5:00pm ET), which cannot see orders. Returns go to 875 Third Avenue, Floor 28, New York, NY 10022, but only after you call the order desk.
How do I contact Slim Metrix customer service?
There are two desks, and each has one job. Orders go to the phone line; website questions go to the website inbox.
Orders, tracking & refunds
Phone: +1 (562) 523-2626
Sales email: [email protected]
The order team can open your order. Use these for anything with an order ID.
Website questions
Email: [email protected]
Hours: Mon–Fri 9:00am–5:00pm ET
For page content and corrections. This inbox cannot see orders.
Addresses
Office: 600 Third Avenue, Floor 25, New York, NY 10016
Returns: 875 Third Avenue, Floor 28, New York, NY 10022
Mail a return only after you have called the order desk.
Tap a number or email to open it, or press Copy to paste it anywhere.
For anything linked to an order, call +1 (562) 523-2626. The same team reads [email protected], so email works when you want a paper trail. Both can find your order once you give the order ID.
The website inbox, [email protected], belongs to the Slim Metrix Editorial Desk. It answers questions about these pages and fixes errors. It cannot reach orders, payments or shipping records.
Which Slim Metrix contact fits my question?
Choosing the right contact first saves a round of back-and-forth.
Match your question to the right Slim Metrix contact
| What you need | Best contact | Why |
|---|---|---|
| Track a parcel | +1 (562) 523-2626 or [email protected] | The order team sees shipping status |
| Change or cancel an order | +1 (562) 523-2626 | A call is quickest before the parcel ships |
| Start a refund | +1 (562) 523-2626 | The 60-day refund begins with a call and your order ID |
| Send back bottles | 875 Third Avenue, Floor 28, New York, NY 10022 | Only after the call. Enclose full name, email and order ID. |
| Broken seal or cracked capsules | +1 (562) 523-2626 | Do not take them. Report it with your order ID and lot. |
| Price or pack question | +1 (562) 523-2626 | Prices show at checkout; the order team can explain them |
| Ingredient or dose question | [email protected] | We answer from the label. The Slim Metrix FAQ may already cover it. |
| An error on this website | [email protected] | Send the page address and the line you think is wrong |
| A health or medicine question | Your doctor or pharmacist | Neither desk gives medical advice |
Not sure? Start with the phone line. It covers everything tied to an order, while the website inbox cannot open one. If your question mixes both, such as a label question about a bottle that just arrived, call +1 (562) 523-2626 and read out the lot number.
What to have ready before you call Slim Metrix support
Two minutes of prep keeps the call short.
Your order ID
It sits in the confirmation email from checkout. The desk needs it more than anything else.
The email used at checkout
It helps the team find the order if the ID has gone missing.
The purchase date
The guarantee runs 60 days from purchase, so the date decides what is possible.
The lot number
Handy when you report a bottle problem. The current reference is SLI-26/GO-6640.
What the Slim Metrix order desk can and cannot do for you
The order desk can
- Find an order by ID or checkout email
- Share tracking details for a parcel
- Change or cancel an order before it ships
- Open a refund inside the 60-day window
- Explain the pack prices shown at checkout
The order desk cannot
- Give medical advice or approve use with your medicine
- Look up orders placed with other sellers
- Pay for your return postage
- Extend the guarantee past its written terms
- Send a lab certificate it has not been given
Knowing the limits saves time. Medicine questions go to your doctor or pharmacist, and label questions can go to [email protected]. The desk is also the place to ask for the certificate linked to lot SLI-26/GO-6640, though a copy may not be available.
How to contact Slim Metrix about a refund, step by step
The phone line opens the refund. The returns address comes second.
- Step 1
Phone the order desk
Call +1 (562) 523-2626 within 60 days of purchase. Give your order ID and ask for a refund.
- Step 2
Pack the bottles
Use a sturdy box. Add a note with your full name, email and order ID.
- Step 3
Ship the return
Send it to 875 Third Avenue, Floor 28, New York, NY 10022. The buyer pays postage, so choose a tracked service and keep the receipt.
- Step 4
Watch your statement
Refunds post 3–5 business days after the returns desk credits the order, then 5–10 days to show on the card.
Full terms: Slim Metrix guarantee and refund policy.
What to write in a Slim Metrix order or refund email
Copy the template, fill in the brackets and send it.
A short email with the right details gets a faster reply. Send it to [email protected] with the order ID in the subject line. Stick to what the team needs to find your order.
Subject: Refund request, order [your order ID]
Hello, I would like a refund for my Slim Metrix order. Order ID: [ID]. Name: [full name]. Email used at checkout: [email]. Purchase date: [date]. Please confirm the next steps. Thank you.
For a tracking question, change the first line to “Where is my order?” and keep the rest. For a damaged bottle, add the lot number and a photo of the seal. Keep the sent email; it shows you asked inside the 60-day window.
How fast does Slim Metrix support reply, and where is it based?
Only the website inbox has published hours: Mon–Fri 9:00am–5:00pm ET. Reply times for the phone line and the sales email are not published, and we will not promise a speed nobody has put in writing.
Both addresses are in New York, so hours follow Eastern Time. On the West Coast, 9:00am ET is 6:00am Pacific. An email sent late on Friday will likely wait until Monday.
The two Slim Metrix addresses and what each one handles
| Address | Use it for | Do not use it for |
|---|---|---|
| 600 Third Avenue, Floor 25, New York, NY 10016 | Business letters to the office | Returns or refund parcels |
| 875 Third Avenue, Floor 28, New York, NY 10022 | Returned bottles, after you call | Letters, questions or walk-ins |
Who to contact about a Slim Metrix side effect or bottle problem
Your health comes first. The order desk comes second.
Stop the capsules
If you feel unwell, stop first. Signs of low blood sugar, yellow skin or eyes, or an allergic reaction need medical care right away.
Call your doctor or pharmacist
They can judge your symptoms and check your medicines. Bring the bottle so they can read the full label.
Tell the order desk
Call +1 (562) 523-2626 with your order ID and the lot number. This can also open a refund inside the 60-day window.
Keep the bottle
Do not throw it out yet. The lot number and leftover capsules help trace the batch.
Known effects and interactions are on the Slim Metrix side effects page.
How to spot fake Slim Metrix contact details
Copycat sites sometimes post their own numbers and emails. A call to one of those never reaches the order desk, and your refund window keeps running.
- The real order line is +1 (562) 523-2626. Any other number is not this desk.
- The order email ends in vitahealthsupps.com: [email protected].
- The website inbox is [email protected].
- Never email your full card number or a password, whoever asks.
Check the web address too. Copycat pages often use a name close to the real one. If a site selling Slim Metrix lists other contacts, read our where to buy Slim Metrix page before you pay.
Slim Metrix contact questions
What is the Slim Metrix customer service phone number?
Call +1 (562) 523-2626. That line handles orders, tracking, changes and refunds. Keep your order ID in front of you when you call.
What is the Slim Metrix sales email?
Write to [email protected]. It reaches the order team, so add your order ID to the subject line. Email is handy when you want a written record.
Can [email protected] help with my order?
No. [email protected] handles questions about this website and its pages. It has no access to orders or payments. For anything about an order, call +1 (562) 523-2626.
How do I start a Slim Metrix refund?
Call +1 (562) 523-2626 with your order ID within 60 days of purchase. Then mail the bottles to 875 Third Avenue, Floor 28, New York, NY 10022 with your full name, email and order ID. Return postage is paid by the buyer.
What hours is Slim Metrix support open?
The website inbox is staffed Mon–Fri 9:00am–5:00pm ET. Hours for the phone line and the sales email are not published. Calling on a weekday during US business hours is the safest bet.
Can I send my Slim Metrix return to the office address?
No. The office at 600 Third Avenue, Floor 25, New York, NY 10016 does not take returns. Returned bottles go to 875 Third Avenue, Floor 28, New York, NY 10022, and only after you call the order desk.
Who do I contact about a Slim Metrix side effect?
Stop the capsules and speak to a doctor or pharmacist first. Then call +1 (562) 523-2626 with your order ID and the lot number. Neither desk can give medical advice.
I bought Slim Metrix from another seller. Can this desk help?
Usually not. The order desk can only look up orders placed through this site. For marketplace or other-site orders, contact the seller you paid.
Ready to try Slim Metrix?
Order from the U.S. authorized merchant, keep your order email, and you are covered by the 60-day money-back guarantee. Questions first? Call +1 (562) 523-2626.
