Slim Metrix Refund Policy: Window, Returns and Refund Timing
Slim Metrix orders placed on goslimmetrix.com can be refunded within 60 days of purchase. Contact the order desk at +1 (562) 523-2626 with your order ID, then post the items with tracking to 875 Third Avenue, Floor 28, New York. The buyer pays return postage. Refunds are issued 3–5 business days after the return is credited.
What does the Slim Metrix refund policy say in short?
Eight terms cover the whole policy. The sections below give the detail.
Slim Metrix refund terms at a glance
| Term | Policy |
|---|---|
| Refund window | 60 days from the purchase date |
| Orders covered | Orders placed on goslimmetrix.com |
| How to start | Order desk: +1 (562) 523-2626 or [email protected] |
| Returns address | 875 Third Avenue, Floor 28, New York, NY 10022 |
| Include in the parcel | Full name, email and order ID |
| Return postage | Paid by the buyer, tracked service |
| Refund issued | 3–5 business days after the return is credited |
| Time to appear on card | 5–10 days after the refund is issued |
The numbered sections below set out the full policy. For a friendlier walk-through with examples, see the guarantee page.
1. Which Slim Metrix orders does this policy cover?
1.1 This policy covers Slim Metrix orders placed through goslimmetrix.com. Goslimmetrix is a USA Authorized Slim Metrix Retailer. Orders are processed by the U.S. order desk named in Section 7.
1.2 It does not cover products bought from marketplaces, stores or other websites. Those purchases follow the terms of the seller that took the payment.
1.3 This policy is a purchase policy. It is not a promise of any health result, and it makes no medical claim.
1.4 Goslimmetrix is not the manufacturer. Product facts on this site follow the sales page and the label.
1.5 The summary table and headings on this page are there to make it easier to read. The numbered clauses set out the policy itself.
2. How long is the Slim Metrix refund window?
2.1 The refund window is 60 days from the purchase date, unless the sales page prints a longer window.
2.2 The window is the same for the 2, 3 and 6-bottle packs. It does not grow with the size of the pack.
2.3 The window is counted from the purchase date, not the delivery date. Contact the order desk inside the window.
2.4 Example: for an order placed on September 24, 2026, the 60-day window ends on November 23, 2026.
2.5 A slow delivery does not add days to the window. If a shipping problem eats into your time, contact the order desk early.
2.6 A reminder on day 50 leaves time to contact the desk, confirm the return and post the parcel.
3. Who can ask for a Slim Metrix refund?
3.1 The buyer named on the order can ask for a refund. The request must include the order ID from the order email.
3.2 The terms supplied to us do not state whether opened or empty bottles must be returned. The order desk confirms which items to send back when you contact it.
3.3 A return that arrives without a name, email or order ID may take longer to match to an order.
3.4 Refunds go back to the payment method used on the order. They are not paid to a different card or account.
4. How do you request a Slim Metrix refund?
Follow these steps in order. Posting a parcel before step 4.3 can cause delays.
4.1 Contact the order desk
Call +1 (562) 523-2626 or email [email protected] within 60 days of the purchase date and ask for a refund.
4.2 Confirm your order
Give the order ID, full name and email used at checkout.
4.3 Confirm the return
Ask the order desk which items to send back before you post anything.
4.4 Ship the return
Post the items to 875 Third Avenue, Floor 28, New York, NY 10022 with a tracked service. Enclose your full name, email and order ID. Return postage is paid by the buyer.
4.5 Receive the refund
The refund is issued 3–5 business days after the returns desk credits the order, then 5–10 days to show on the card.
4.6 A written request can use the wording below. Send it to the order desk email, or read it out on the phone.
Subject: Refund request, order [order ID]. I am asking for a refund under the 60-day guarantee. Order ID: [order ID]. Name: [full name]. Checkout email: [email]. Purchase date: [date]. Please confirm which items to return.
4.7 Keep a record of the date and time of each contact and the name of the person you spoke with. These notes help if a question about the request comes up later.
5. Where and how are Slim Metrix returns sent?
- 5.1 Address
- 875 Third Avenue, Floor 28, New York, NY 10022
- 5.2 Contents note
- Full name, email and order ID, placed inside the parcel
- 5.3 Postage
- Paid by the buyer
- 5.4 Tracking
- Use a tracked service and keep the number until the refund appears
- 5.5 Office address
- 600 Third Avenue, Floor 25, New York, NY 10016 (not for returns)
5.6 Send returns only to the returns address in 5.1. Parcels sent to the office address, or questions sent to the website email, have to be passed on and take longer to process.
5.7 Keep the tracking number until the refund appears on your statement. It is your proof that the parcel reached the returns desk.
5.8 Pack bottles so they cannot break open in transit. A small box or padded envelope is enough. Close each lid tightly before packing.
6. When is a Slim Metrix refund paid?
6.1 The returns desk credits the order after the returned parcel arrives.
6.2 The refund is issued within 3–5 business days after that credit. It goes back to the original payment method.
6.3 Card issuers then take 5–10 days to show the refund on a statement. Timing at this stage depends on the issuer.
6.4 The terms supplied to us do not state whether the original shipping charge is refunded. Ask the order desk when you make the request.
6.5 If a refund has not appeared 10 days after it was issued, check with your card issuer first, then contact the order desk with the order ID.
Refund stages and who handles each one
| Stage | Handled by | Time |
|---|---|---|
| Return in transit | Your chosen carrier | Depends on the service you pick |
| Return credited | Returns desk | After the parcel arrives |
| Refund issued | Order desk | 3–5 business days after credit |
| Refund on statement | Your card issuer | 5–10 days after issue |
7. Who handles Slim Metrix refunds, and can this policy change?
7.1 Refunds are handled by the order desk at +1 (562) 523-2626 (Mon–Fri 9:00am–5:00pm ET) or [email protected].
7.2 The website email, [email protected], cannot see orders and cannot issue refunds.
7.3 If this policy changes, this page is updated and the date at the top moves forward.
7.4 Questions about this policy can go to the order desk. General questions about the site are answered through the contact page.
- Order desk phone
- +1 (562) 523-2626
- Order desk email
- [email protected]
- Hours
- Mon–Fri 9:00am–5:00pm ET
- Website email
- [email protected] (no order access)
8. What falls outside the Slim Metrix refund policy?
8.1 Purchases from marketplaces, stores or any website other than goslimmetrix.com. The order desk cannot find those orders or refund payments it did not receive.
8.2 Requests made after the 60-day window has closed.
8.3 Any promise of results. This policy returns your money. It does not promise a change in weight, blood sugar or any other health measure.
8.4 Medical advice. If a capsule disagrees with you, stop taking it and speak with a doctor. The refund steps in Section 4 stay the same. See the side effects page for what to watch for.
8.5 Order changes before shipping, such as switching to a different pack size, are not refunds under this policy. Call the order desk as soon as possible to ask about a change.
Slim Metrix refund policy questions
What is the Slim Metrix refund window?
60 days from the purchase date, unless the sales page prints a longer window. It is the same for every pack size sold on this site.
Which Slim Metrix orders does this refund policy cover?
Orders placed through goslimmetrix.com and processed by the U.S. order desk. Orders from marketplaces, stores or other websites follow the terms of the seller who took the payment.
How do I start a Slim Metrix refund?
Contact the order desk at +1 (562) 523-2626 or [email protected] with your order ID. Do not post a return before you speak to the desk, so you know what to send.
Are Slim Metrix return shipping costs refunded?
Return postage is paid by the buyer. The terms given to us do not say whether the original shipping charge is refunded. Ask the order desk when you request the refund.
How is a Slim Metrix refund paid?
It goes back to the payment method used for the order. After the returns desk credits the order, the refund is issued within 3–5 business days, then takes 5–10 days to show.
Can this refund policy change?
Yes. If the terms change, this page is updated and the date at the top moves forward. If you have a question about the terms that applied to your order, ask the order desk.
Does the Slim Metrix refund window start when my parcel arrives?
No. It starts on the purchase date. A slow delivery does not add days, so contact the order desk early if shipping eats into your time.
What if my Slim Metrix refund has not appeared on my card?
Allow 5–10 days after the refund is issued. If it still has not appeared, check with your card issuer first, then call the order desk with your order ID.
Ready to try Slim Metrix?
Order from the U.S. authorized merchant, keep your order email, and you are covered by the 60-day money-back guarantee. Questions first? Call +1 (562) 523-2626.
Keep reading
Guarantee
The 60-day terms, the refund steps and how long the money takes to reach your card.
Read more →Shipping
What is published about shipping, how tracking works and what to do when a parcel goes wrong.
Read more →Contact
Phone, sales email, website inbox and both addresses, with a guide to which one to use.
Read more →
