Slim Metrix Refund Policy: The 60-Day Guarantee Steps
Every Slim Metrix pack carries a 60-day money-back guarantee from the purchase date.
Call +1 (562) 523-2626 with your order ID, then post the bottles to the New York returns desk with tracking. The refund is issued 3 to 5 business days after the return is credited.
Choose a pack on the pricing page.
What does the Slim Metrix 60-day guarantee cover?
One window, the same for every pack, counted from the day you pay.
- Window
- 60 daysfrom the purchase date
- Packs covered
- 2, 3 and 6bottles, same terms
- Who refunds
- Order deskvia your order ID
- Return postage
- Buyer paystracked service
The Slim Metrix guarantee gives you 60 days from purchase to ask for your money back. It applies to every pack bought on this site, and the order desk handles it by phone or email.
The window is set by the date you paid. A bigger pack does not make it longer, and the date the parcel arrived does not reset it.
The guarantee only covers orders the desk can look up, which means orders placed on this site. Our where to buy page explains why a marketplace bottle falls outside it.
How do you claim a Slim Metrix refund?
Six steps. The first two take one phone call.
Call the order desk
Phone +1 (562) 523-2626 (Mon–Fri 9:00am–5:00pm ET) or email [email protected] within 60 days of purchase. Say you want a refund under the guarantee.
Give your order ID
Read out the order ID from your order email, plus the name and email used at checkout.
Ask what to send back
Confirm which bottles to return before you post anything, so nothing is missed.
Post the return with tracking
Send the parcel to 875 Third Avenue, Floor 28, New York, NY 10022. Put your full name, email and order ID inside. The buyer pays return shipping.
Keep the tracking number
Save it until the refund shows on your statement. It proves the parcel arrived.
Watch for the refund
The refund is issued 3–5 business days after the returns desk credits the order, then 5–10 days to show on the card.
What to say when you call
Keep it short and have the order email open. The desk needs three details to find your order: the order ID, your full name and the email used at checkout.
Hello, I would like a refund under the 60-day guarantee. My order ID is [order ID]. The order is in the name [full name] with the email [email]. Which items should I send back?
The same wording works for an email to [email protected].
How long does a Slim Metrix refund take?
The clock has two parts: the 60-day window, then the refund processing time.
Slim Metrix refund timeline, from purchase to statement
| Stage | When | What happens |
|---|---|---|
| Purchase | Day 0 | The 60-day window opens on the purchase date |
| Refund request | Any day up to day 60 | You call or email the order desk with your order ID |
| Return in transit | Depends on the carrier | Your tracked parcel travels to the returns desk |
| Return credited | When the parcel is logged | The returns desk credits your order |
| Refund issued | 3–5 business days after credit | The order desk sends the refund to your payment method |
| Shows on your card | 5–10 days after issue | Your card issuer posts the refund to your statement |
Add the stages together and a full refund can take a few weeks from the day you post the parcel. Request it early rather than on day 59, so any questions can be settled while the window is still open.
How does the 60-day window fit the Slim Metrix dose?
Two bottles at one capsule a day equal the guarantee, day for day.
The label dose is one capsule a day, and each bottle holds 30. So two bottles last exactly 60 days, the same length as the guarantee.
Bigger packs run past the window. Use this table to see how much of each pack you can try before the refund window closes.
How each pack lines up with the 60-day window
| Pack | Days of supply | Days inside the window |
|---|---|---|
| 2 bottles | 60 | 60 (all of it) |
| 3 bottles | 90 | 60 (two bottles) |
| 6 bottles | 180 | 60 (two bottles) |
That is why the pricing page suggests 2 bottles for a first order.
How can you judge Slim Metrix inside the 60-day window?
A simple plan turns 60 days into a clear yes or no.
- Week 1
Check how it sits with you
Take one capsule each morning. Notice your stomach, sleep and any heartburn. These are the early signs that matter.
- Weeks 2–4
Build the routine
Keep the dose at one capsule. Jot a line in your phone each week about energy and appetite.
- Weeks 5–7
Look at your notes
Compare your first and latest notes. Decide whether the product is worth continuing for you.
- Day 50
Make the call
If you want a refund, contact the order desk now. That leaves ten days for any questions.
- Day 60
Window closes
After this date the guarantee no longer applies to that order.
No timeline is promised. Most studies of these ingredients ran 8 to 12 weeks, which is longer than the window. So judge how the capsules suit you, not whether a result has appeared.
Is the Slim Metrix guarantee a promise of results?
A refund policy protects the purchase. It says nothing about outcomes.
No. The guarantee is a purchase policy, not a medical promise. It protects your money. It does not say Slim Metrix will change your weight, your blood sugar or anything else.
Results from any supplement vary from person to person. Food, sleep and activity matter most. If the capsules do not suit you for any reason, the guarantee is the way out.
Stopping early is fine
If a capsule disagrees with you, stop taking it and call the order desk. You do not have to finish the bottle to ask for a refund. Our side effects page lists what to watch for.
What can slow down a Slim Metrix refund?
Four common slip-ups add days to a refund. Each is easy to avoid.
Using the wrong inbox
The website email cannot see orders. Requests sent there have to be passed on, which costs days.
No order ID in the parcel
The returns desk matches parcels to orders by ID. A parcel without one has to be traced by hand.
Untracked postage
Without tracking, there is no proof the parcel arrived. Use a tracked service every time.
Leaving it to the last day
A call on day 59 leaves no time to sort out a missing order ID or a question about what to return.
What should you do on day one to protect your Slim Metrix guarantee?
Five small habits make any refund quick to claim.
- Save the order email in a folder you can find. It holds the order ID.
- Write down the purchase date. The 60-day window counts from it, not from delivery.
- Set a reminder for day 50 on your phone calendar.
- Keep the shipping box until you decide. It makes a return easier to pack.
- Photograph each bottle's label and base when the parcel arrives.
These five habits take a few minutes. They mean you never have to hunt for an order ID under time pressure. The shipping page covers the checks to run on arrival.
Where do you send a Slim Metrix return?
Call first, then post. The address is below with a copy button.
- Returns address
- 875 Third Avenue, Floor 28, New York, NY 10022
- Put inside the parcel
- Full name, email and order ID
- Postage
- Paid by the buyer; use a tracked service
- Order desk
- +1 (562) 523-2626 or [email protected]
- Formal terms
- Refund policy
Slim Metrix guarantee questions
How long is the Slim Metrix money-back guarantee?
It lasts 60 days from the purchase date. That is the window unless the sales page prints a longer one. It is the same for the 2, 3 and 6-bottle packs.
Does the Slim Metrix guarantee cover opened bottles?
The terms we were given do not spell this out. Call the order desk before you send anything and ask which bottles to return. Note the answer and the date of the call.
Who pays return shipping for Slim Metrix?
The buyer pays return shipping. Use a tracked service so you can prove the parcel arrived at the returns desk in New York.
Can I get a Slim Metrix refund by emailing the website?
No. [email protected] is the website inbox and cannot see orders. Refunds go through the order desk at +1 (562) 523-2626 or [email protected].
Does the guarantee apply if I bought Slim Metrix on a marketplace?
No. The guarantee here covers orders the order desk can find by order ID. A bottle bought elsewhere falls under that seller's own terms.
When does the Slim Metrix refund reach my card?
After the returns desk credits your order, the refund is issued within 3–5 business days. Your card issuer then takes 5–10 days to show it.
Is the guarantee a promise that Slim Metrix will work?
No. It is a purchase policy. It lets you get your money back if the product is not for you. It does not promise any health result or any change in weight.
Does the Slim Metrix guarantee cover a 6-bottle pack?
Yes. Every pack sold on this site carries the same 60-day window from the purchase date. Call the order desk inside that window and ask which bottles, sealed or opened, to send back.
Ready to try Slim Metrix?
Order from the U.S. authorized merchant, keep your order email, and you are covered by the 60-day money-back guarantee. Questions first? Call +1 (562) 523-2626.
Keep reading
Refund policy
The formal refund terms in numbered sections: window, eligibility, returns and timing.
Read more →Pricing
Compare the 2, 3 and 6-bottle packs, work out your cost per day and choose a pack.
Read more →Shipping
What is published about shipping, how tracking works and what to do when a parcel goes wrong.
Read more →
